A woman with multiple sclerosis has said she was refused a taxi to a meeting of the MS Society because the journey was too short.
Barbara Stensland, 43, from Cardiff, went to Carmarthen on 5 August.
When she tried to get a taxi from the railway station to the venue, less than one mile (1.6km) away, she was refused.
Carmarthenshire council’s senior licensing officer, Justin Power, said: “We will investigate this matter and take any necessary steps.”
Ms Stensland told BBC Radio Cymru’s Post Cyntaf programme it took her more than an hour to reach the venue.
She said: “I went to the first taxi in the queue outside the station, I told him where I wanted to go.
“He laughed. I thought he was just joking along because I knew it was a fairly short distance.
“When I said ‘seriously, can I get in the taxi?’ He said ‘no, I’m not taking you.’ So he pointed me helpfully in the right direction and told me to walk.”
Urtha Felda, from MS Society Cymru, said: “We have heard of people having trouble getting taxis.
“If somebody’s still walking you can’t see that they’re disabled – if someone’s in a wheelchair it’s really obvious.
“It’s not obvious, so I would say to people – don’t make judgements.”
- There are an estimated 4,900 people living with it in Wales
- It is an incurable neurological condition. Most people are diagnosed in their 20s and 30s
- The protective layer surrounding nerve fibres in the brain and spinal cord – known as myelin – becomes damaged. The immune system mistakenly attacks the myelin, causing scarring or sclerosis
- The damaged myelin disrupts the nerve signals. If the process of inflammation and scarring is not treated, the condition can cause permanent neurodegeneration